Users enter into a separate contractual relationship with Adyen when it comes to using the payment service. Fraudulent sellers. Read Buyer Protection Requirements. 15. Buyer Protection - get the item you expect or your money back. If your account’s been restricted this normally means you’ve broken our rules. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. The most common complaints about Shpock is that too many buyers and sellers are dishonest, many steal, waste people's time, ask stupid questions and/or are abusive. Condition: New. Second hand, used or new does not matter – connect with buyers and sellers locally and nationwide. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Buying through PayPal gives you extra protection when shopping online. When enabling this feature, the seller agrees to the Buyer Protection terms. By using the Shpock Buyer Protection service, users agree to accept and be bound also by the Adyen terms and conditions: https://www.adyen.com/legal/terms-and-conditions-marketpay. Cheers Matt Home Set of 4 Squares Plus Boxes. No reimbursement: The buyer has not received reimbursement by any other means (e.g. it’s a computer component so has a high chance something doesn’t work and i’m not in a place to waste such a large sum of money. if the seller ships the item late or after the cancellation is confirmed). Make great bargains, great deals and earn cash. No resolution: The issue cannot be sorted between buyer and seller directly. the seller has shipped the item late or did not react to the cancellation in due time), the buyer has to return the item to the seller via the same shipping provider, but at the expense of seller. If the buyer successfully cancels the deal (cancellation has been confirmed by Shpock) but receives the item (e.g. Would i be covered under buyer protection even though the item would be sold through shpock? WN5 Wigan. Depending on the item price, the fee can, Any problems and we’ll refund you in full up to the value of £1,000. 2. I received faulty goods and raised a case, which I won. Shpock is Safe. Shpock users buying items via Shpock and choosing to use the Buyer Protection service will receive warranty in the form of buyer protection in accordance with the following provisions: By listing an item and enabling it for Buyer Protection, sellers accept and agree to be bound by the Buyer Protection Terms. Posted by 2 years ago. Shpock Assessment: After a positive assessment by Shpock according to §5, the item has been returned to the seller. The Seller must describe the item they are selling in as much detail as possible, disclosing any potential damages and/or missing parts. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. Make great bargains, great deals and earn cash. Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Shpock is no longer a local-only boot sale upstart. shpock buyer protection/ just incase the item doesn’t work as described. Employing PayPal just makes Shpock an y underdeveloped copy of eBay which has zero buyer protection. have your notifications turned on and be at the ready for when buyers show interest. This may take up to several working days. With Buyer protection we give you peace of mind. Shpock is Safe. Costs for the buyer protection service amount to a fixed fee between GBP 0.30 – 0.80 plus 3 - 8 % of the item price, (excluding costs for delivery). The buyer must pay for the item at the point of purchase. Also they are asking that i send the money to their friends account as they dont have paypal. I’m wanting to buy a £520 item from shpock. Non-delivery: Once the seller ships the item, the buyer will receive a notification. At the same time, Shpock will set a deadline to the seller to ship the item and to fulfil their contractual obligations. Big shout out to eBay! Different experiences on each device Different experiences when selling depending what device you are using! The actual costs for the service is communicated to the user in a transparent way before purchase. Hi Mark, We are really sorry that you had a bad experience. by cancelling payment directly via the credit card company). Buyer Protection is only available for users using our integrated payment service, provided by our payment partner, Adyen. The seller must ship the item to the buyer's address within 10 days of purchase, otherwise the deal will automatically be cancelled by Shpock and the buyer will receive a refund. Won't ever use Shpock again. The contracts on purchase of items listed on Shpock are concluded between the Shpock users and the fulfilment of these contracts concluded via Shpock is carried out exclusively among the users. I would never post items until Shpock put some seller protection in place. Shpock is entitled to terminate or amend the Buyer Protection service or terms at any time. Secure Delivery: Buy and sell nationwide, with safer deals and protection. Buyer Protection is total horse s***, no protection at all. Shpock have put much in place to protect buyers and nothing in place to protect sellers. GB. Below, the O… We always recommend using Shpock's integrated payment system. Shpock - problems with buyer after purchase. We always recommend using Shpock's integrated payment system. With Buyer protection we give you peace of mind. shpock buyer protection/ just incase the item doesn’t work as described. Buyer Protection is not valid on collection deals. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Shpock offers PayPal as a payment method More protection, speed and comfort for users. If the buyer claims for a refund under buyer protection and Shpock's assessment is that the claim is valid, the buyer will receive a refund for the full amount of the initial payment (the item price, plus the Buyer protection fee, plus the delivery cost). pictures). Personal data means information which can directly or indirectly be linked to a living natural person. Refunds shall be paid out to the original payment method used. Seller shall ship the item to the buyer's address within 6 days upon the purchase at the latest and shall provide proof of postage to the buyer by submitting a picture of the shipping receipt including the tracking number; if item is not shipped by seller within 6 days upon purchase, buyer has the right to cancel the de… The PayPal Seller Protection covers you in case of problems like: Item did not arrive - buyer reports not receiving the item you shipped Item is not as described - buyer reports receiving an item that is significantly different from what you described I had an obvious scammer who Shpock removed witching 30 minutes of my email and I got a call to make sure everything else was ok. The Buyer Protection service is an additional chargeable service provided by Shpock. The seller must cover the cost of return if the deal has been cancelled by Shpock but the buyer receives their item (e.g. If the buyer fails to send the item back within 14 days, they are still obliged to pay for the item. Make offer. Shpock relaunches with all-new features offering in-app digital payments and buyer protection Wednesday, November 20, 2019 Price of second-hand iPhone X down to £399 since launch of iPhone 11 The buyer grants Shpock the power to cancel the deal if the conditions for a refund under buyer protection are met. Examples of personal data include name, address, telephone number and email address; however, information about IP numbers and user behaviour when using the services may also constitute personal data. Firstly, you are now charged a 'buyer protection fee', which acts as a form of insurance if something goes wrong with your purchase. Shpock’s growth has been explosive: last year its 10 million strong community bought and sold over £2billion worth of items. When you see the BUY NOW button, Buyer Protection is available. Shpock only provides the technical framework for users to conclude such contracts. Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. Buyer protection, secure delivery, and payment within the app now mean that users can buy and sell securely to anyone across the country. The buyer has to pay the cost for returning the item to the seller. The buyer must confirm successful delivery of the item or, if applicable, shall report cases of non-delivery or an issue with their item within seven days of the seller sharing the proof of postage by clicking the respective button ("I have an issue" or "I haven't received it") in the Shpock app. The return must be made via the same shipping provider. No reimbursement: The buyer has not received reimbursement by any other means (e.g. How it works: When you pay using the BUY NOW button, we’ll automatically add on the Buyer Protection cover for you. Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Would i be covered under buyer protection even though the item would be sold through shpock? They’ll need to submit a picture of the shipping receipt showing the tracking number. Secure Delivery: Buy and sell nationwide, with safer deals and protection. Description. However I have to return the goods, AT MY EXPENSE, to get a refund. You can always report to us if you go to my Shpock and Visit Help Centre. Seller shall describe the item in as much detail as possible, disclosing any potential damages and/or missing parts. Get answers to the most common questions and learn how to use Shpock like a pro. Other Issues. Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. Seller Payment Guarantee - your money is paid as soon as the buyer confirms they’ve received the … Second hand, used or new does not matter – connect with buyers and sellers locally and nationwide. Both sides benefit from PayPal's Buyer Protection or PayPal's Seller Protection. The app, launched in the UK in 2014, allows users to advertise their goods through the platform and sell to buyers in their community. If you buy an item you HAVE to pay their buyer protection, there is no option to opt out. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support It is way better to use eBay and pay a percentage of the sales value to have peace of mind and FULL BUYER PROTECTION. The Operator takes data privacy very seriously and wants to reveal openly and transparently how this topic is dealt with. If the seller doesn’t use one of our integrated delivery partners, they must provide proof of postage to the buyer in the chat. Our Support Team will take a closer look and investigate. ... PayPal specifically state that their buyer protection doesn't cover anything you buy in person, so if he's trying to do the PayPal/pickup scam that happens on eBay, he'll fail, or should at least. With Buyer protection we give you peace of mind. Provided the buyer's name, mobile number, and address to Action Fraud who say they can't help. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. Shpock has the right to withdraw from the Buyer Protection service agreement for a certain deal at any time at its own discretion if it has grounds to believe that such deal infringes against these terms, Shpock's General Terms and Conditions, Adyen's terms and conditions, or any applicable legal acts. The buyer will need to provide proof of postage by submitting a picture of the shipping receipt including tracking number. The app is super slow as well! Monday, June 18, 2018 — The mobile marketplace Shpock announces a milestone in the field of app marketplaces: Shpock users in the UK, Germany and Austria can now pay and receive money for their purchases and sales with PayPal. When listing an item, seller’s must enable the item for Buyer Protection in order for it to be eligible. https://www.adyen.com/legal/terms-and-conditions-marketpay. Buyer Protection is not valid on collection deals. Our Support Team will take a closer look and investigate. I've been left with nothing. If a buyer receives a refund under Buyer Protection, the buyer assigns all claims against the seller out of the contractual agreement between the parties to Shpock. Questions and answers Log in or sign up to ask a public question. Thanks! it’s a computer component so has a high chance something doesn’t work and i’m not in a place to waste such a large sum of money. Know your item will arrive as expected, or you'll get your money back! Share. they have said that the item is in fully working condition. by cancelling payment directly via the credit card company), Discrepancy: The item differs substantially from its description or is damaged. Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support If the buyer is entitled to a refund under buyer protection, Shpock will inform the seller that the deal is cancelled and will instruct the buyer to provide proof that the item has been shipped back to the seller. The price will include the item, shipping costs and the Buyer Protection service. Other Issues. Buyer has to pay for returning the item to the seller. Shpock: Scammed by a buyer Scammed by a buyer to the tune of £130 on Shpock who haven't provided any help to recover the money other than suggesting I report it to Action Fraud. In case Shpock approves the claim for buyer protection, the buyer will have to return the item to the seller as per the terms agreed between the parties. Account Protection. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. Find it for free on the App Store. Shpock - problems with buyer after purchase. Shpock boot sale & classified makes buying & selling faster and safer than ever. Also … Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. New. Make sure the PayPal account of the seller belongs to the user you’re chatting to. Shpock have no department or system in place for helping users who are scammed. Other Issues. The Buyer Protection service is an additional warranty for buyers offered by Shpock; Shpock does not become a party of the purchase agreement between buyer and seller. When Shpock is used, the Operator is provided with a set of personal data. Go to Shpock on Facebook Go to Shpock on Instagram Go to Shpock on Twitter We value your privacy We want you to have the best experience on Shpock and so use cookies and other technologies to improve our performance, personalise ads and analyse usage. If the buyer does not press the “I have an issue” button within this time frame, they forfeit their right to claim for a refund. Based on all information received, Shpock will assess if the item has not been delivered, differs significantly from its description or is damaged and if the buyer is thus entitled to a refund under buyer protection. Shpock will inform the buyer on the outcome of the assessment. You can always report to us if you go to my Shpock and Visit Help Centre. Shpock offers PayPal as a payment method More protection, speed and comfort for users Monday, June 18, 2018 — The mobile marketplace Shpock announces a milestone in the field of app marketplaces: Shpock users in the UK, Germany and Austria can now pay and receive money for their purchases and sales with PayPal. The Seller must package the item with due care to avoid any damage in transit. You can always report to us if you go to my Shpock and Visit Help Centre. The buyer has to pay for returning the item to the seller. Remember: every PayPal account has to be connected to an active email account. Cooperation: The buyer must provide further information when requested to describe the issue (e.g. Close. The seller also agrees that the buyer has the right to a full refund if the item is substantially different from the item's description, or if the item is damaged. WITH SHPOCK YOU CAN: List adverts for sale in seconds: add photo, a … It covers purchases up to £1,000*, and if you don’t get the item you were expecting, you’ll get your money back. Sellers must fulfil the following obligations using the Shpock buyer protection service: 1. The item significantly differs from its description or is damaged (". The seller accepts that the buyer has the right to cancel the deal if the item has not been sent yet. When you pay using the BUY NOW button, we’ll automatically add on the Buyer Protection cover for you. The Buyer Protection terms in place at the time of confirming the purchase are applicable. In the event where a refund is granted under a case of non-delivery, the item could still get delivered to the buyer at a later stage. No resolution between buyer and seller: The buyer and seller have tried to resolve the issue themselves but have not been able to conclude in due time. Archived. 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