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consumer electronics servicing module grade 9

Curso ‘Artroscopia da ATM’ no Ircad – março/2018
18 de abril de 2018

consumer electronics servicing module grade 9

Electricity—Programmed instruction. CONTENTS: Types of components and object to be identified Knowing the correct specifications of the relevant sources Identify the necessary measuring tools in selecting the job requirements Reading skills required to interpret work instruction Communication skills CONDITIONS: The students/trainees must be provided with the following: Try square Protractor Steel rule Taper METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO2. Quarter I Time Allotment: 4 hours Module 1 Personal Entrepreneurial Competencies Introduction In this module you will learn more about entrepreneurship and the entrepreneurial competencies related to CONSUMER ELECTRONICS SERVICING NC II. 9 Information and Communications Technology Learners Material Computer Hardware Commissioning is performed and done using specified procedures Work is performed in accordance with requirements without damage to the surrounding environment or services Unplanned events or conditions are responded to in accordance with established procedures CONTENTS: Occupational health and safety Instrumentation and control standards Use of tools Mathematical calculations Electrical theory Electronics theory Use of test equipment and calibrators Drawing interpretation Reading skills required to interpret work instructions Communication skills needed to interpret and define work procedures Selection & use of proper tools & equipment Start-up and commissioning skills Problem solving in unplanned events Blueprint diagram reading Use of schematic diagram and interpreting schematic symbols System and processes Troubleshooting analysis Fundamentals of building wiring Fundamentals of electromagnetic compatibility Operation of different consumer electronic products and systems and accessories Safety Work safety requirements and economy of materials with durability Knowledge in 5S application and observation of required timeframe Materials, tools and equipment: uses and specifications Soldering materials adhesives and insulation Applied mathematics Laws and regulations RA 9292 NTC memorandum circulars Local ordinance DTI regulations Philippine electrical code Philippine electronic code CONDITIONS: Students/trainees must be provided with the following: TOOLS: � Pliers (assorted) � Screw drivers (assorted) � Wrenches - Electronic supplies - Diagram/manuals and other repair references of consumer electronic product and systems EQUIPMENT: � Communication equipment Testing devices includes but not limited to: � Multimeter � Calibrators - Signal simulators PPE: � Safety apparel/suit � Safety belt/harness � Safety shoes � Gloves METHODOLOGIES: Lecture/discussion Demonstration Self-paced Instructions Multimedia ASSESSMENT METHODS: Written test Practical test Direct observation Interview (oral) LO5. Study/ select appropriate technology ASSESSMENT CRITERIA: Appropriate technologies are studied based on work requirements. MAINTAIN / ENHANCE RELEVANT TECHNOLOGY ASSESSMENT CRITERIA: Maintenance of technology is applied in accordance with the industry standard operating procedure, manufacturer�s operating guidelines and occupational health and safety procedure Updating of technology is maintained through continuing education or training in accordance with job requirement. 9 PC HARDWARE SERVICING Learner’s Material . Electricity—study and teaching (secondary). This Module is an exploratory course which leads you to Computer Hardware Servicing 1National Certificate Level II ( NC II) . Information is selected and sequenced correctly when required. CONTENTS: Provide necessary safety procedures in using tools and appropriate protective equipment in the worksite. CONTENTS: Identifying appropriate hand tools Identifying tasks Selecting appropriate hand tools CONDITION: Students/trainees must be provided with the following: Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers, pliers, punches Wrenches Files METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO2. # � � ] G 7 $ � $If a$gd�>� $ � `�0� �Y�p @&. Some examples of skills that you will acquire from enrolling in this course include: If you don't see any interesting for you, use our search form on bottom ↓ . If you don't see any interesting for you, use our search form below: Download grade 9 computer hardware servicing module document, On this page you can read or download grade 9 computer hardware servicing module in PDF format. INTERPRET TECHNICAL DRAWING ASSESSMENT CRITERIA: Components, assemblies or objects recognized as required Dimensions of the key features of the objects depicted in the drawing correctly identified Symbols used in the drawing identified and interpreted correctly Drawing checked and validated against job requirements or equipment in accordance with standard operating procedures CONTENTS: Reading skills required to interpret work instructions Skills in interpreting electrical/ electronic signs and symbols CONDITIONS: The students/trainees must be provided with the following: Schematic diagrams Charts Block diagrams Layout plans Location plans Process and Instrumentation diagrams Loop diagrams System control diagrams METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO3. iv Grades 9 to 12 Electronics Technology Goal 11: Demonstrate awareness of the ethical standards and legal issues. All trademarks and copyrights on this website are property of their respective owners. IDENTIFY AND COMMUNICATE ISSUES ARISING IN THE WORKPLACE ASSESSMENT CRITERIA: Issues and problems are identified as they arise. Grade 9 electricity / electronics technology (10G) : a course for independent study. Constructive contributions are made to workplace discussion on such issues as production, quality and safety. Evaluate commissioning activity LO1. The CBC specifies the outcomes which are consistent with the requirements of the workplace as agreed through the industry or community consultations. Download grade 9 computer hardware servicing module document. Team members are provided with feedback, positive support and advice on strategies to overcome any difficulties. Apply relevant technology ASSESSMENT CRITERIA: 1. 2.1.3 Set performance expectation for team members. Identify and organize maintenance and servicing procedures LO4. Loaded in: 0.039732933044434 second. ... High grade magnifying glass with lamp. For more information please contact: Technical Education and Skills Development Authority (TESDA) Telephone Nos. Serve as guide in developing teaching and learning materials. This Module is an exploratory course which leads you to Electrical Installation and Maintenance 1National Certificate Level II ( NC II) . Team members questions, problems, concerns are recognized, discussed and dealt accordingly. Lead small team 2.1 Leading small team 2.1.1 Provide team leadership. 4.1.2 Identify the problem. It covers 4 common competencies that a Grade 7 / Grade 8 Technology and Livelihood Education (TLE) student like you ought to 5.1.2 Apply mathematical procedure/ solution. CONTENTS: Commissioning procedures Occupational health and safety (OHS) Instrumentation & control standards System and processes Troubleshooting analysis Safety Work safety requirements and economy of materials with durability Knowledge in 5S application and observation of required timeframe Report writing and documentation CONDITIONS: Students/trainees must be provided with the following manuals on: Commissioning procedures OHS Forms - Diagram/manuals and other repair references of consumer electronic product and systems PPE: � Safety apparel/suit � Safety belt/harness � Safety shoes � Gloves METHODOLOGIES: Lecture/discussion Demonstration Self-paced Instructions Multimedia ASSESSMENT METHODS: Written test Practical test Direct observation Interview (oral) UNIT OF COMPETENCY : DEVELOP SERVICING SYSTEM FOR CONSUMER ELECTRONIC PRODUCTS MODULE TITLE : DEVELOPING SERVICING SYSTEM FOR CONSUMER ELECTRONIC PRODUCTS MODULE DESCRIPTOR : This module covers knowledge and skills required to develop servicing systems for consumer electronic products . LO3. Develop training plan in accordance to workplace requirement LO2. ELECTRICAL INSTALLATION MAINTENANCE 2 K to 12 – Technology and Livelihood Education Welcome to the world of Electrical Installation and Maintenance! CONTENTS: Identified the materials needed to perform the given specification Used appropriate tools and equipment as required in the given tasks Prior planning to perform the specific guidelines and procedures Ensuring the accuracy and correctness of electrical/wiring and electronics connections to be used and placed in the worksite. NOMINAL DURATION : 16 hours SUMMARY OF LEARNING OUTCOMES: Upon completion of the module, the trainees/students should be able to: LO1. DETERMINE THE POSSIBLE CAUSE/S OF THE PROBLEM ASSESSMENT CRITERIA: Possible causes of problems are identified based on experience & the use of problem solving tools/analytical techniques. Appropriate ranges of methods in termination/connection used according to specifications, manufacturer�s requirements and safety. CONTENTS: Drawing conventions Symbols Dimensioning conventions Mark-p / Notation of drawings CONDITIONS: Students/trainees must be provided with the following: Schematic diagrams Charts Block diagrams Layout plans Location plans Process and Instrumentation diagrams Loop diagrams System control diagrams METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO2. MODULE TITLE : DEVELOPING SERVICING SYSTEM FOR CONSUMER ELECTRONIC PRODUCTS. PROVIDE TEAM LEADERSHIP ASSESSMENT CRITERIA: Work requirements are identified and prescribed to members. Identify and communicate issues arising in the workplace. Dialog is initiated with appropriate personnel. Evaluate work activity according to the procedures LO1. Must be physically and mentally fit. Correct sequence of operation followed Accessories used adjusted, if necessary Confirm termination/connections undertaken successfully in accordance with job specification. Proper storage of instruments undertaken according to the manufacturer�s specifications and standard operating procedures. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT ASSESSMENT CRITERIA: Tools used according to tasks undertaken All safety procedures in using tools observed at all times Malfunctions, unplanned or unusual events reported to the supervisor CONTENTS: Function of tools Safety requirements of tools Proper used of tools Creating report for malfunctions, unplanned or unusual events CONDITION: Students/trainees must be provided with the following: Cleaning Lubricating Tightening Simple tool repairs Hand sharpening Adjustment using correct procedures METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO4. Prepare hand tools LO3. Test termination/connections of electrical wiring/electronics circuits LO1. IDENTIFY THE PPE AND OHS POLICIES AND PROCEDURES REQUIRED FOR COMMISSIONING JOB ASSESSMENT CRITERIA: Personal protective equipment (PPE) needed for loop-checking are identified and prepared according to the work instructions Use of PPE needed for loop-checking are demonstrated according to the set standards Occupational and Health Safety (OHS) needed for loop-checking are identified and explained according to the work instructions OHS procedures and policies needed for loop-checking are demonstrated according to the set standards CONTENTS: Personal protective equipment Occupational health and safety Effective communication skills Work instructions and procedures Work signs, symbols and conventions CONDITIONS: Students/trainees must be provided with the following: Personal protective equipment - Safety hat - Safety shoes - Ear muffs - Safety belt/harness - Mask - Safety goggles - Hand gloves Learning materials - Component manufacturers manual - Engineering specifications - Learning elements - Catalogue/reference materials - Plan/blue print - Simulator and actual setting - OH & S guidelines - Philippine environmental standards METHODOLOGIES: Lecture/discussion Demonstration Self-paced Instructions Multimedia ASSESSMENT METHODS: Written test Practical test Direct observation Interview (oral) LO4. Analytical techniques such as brainstorming, cause and effects diagrams, PARETO analysis, SWOT analysis, GANT chart, PERT CPM & graphs, and scatter grams are defined. Maintain measuring instruments. Reasons for instructions and requirements are properly disseminated to team members. On this page you can read or download learning module grade 9 computer hardware servicing in PDF format. CONTENTS: Identifying appropriate measuring instruments to be used Use accurate measurements for the tasks given. Assign responsibilities among members. Only when required by the hiring institution. Reading skills required to interpret work instruction Communication skills CONDITIONS: Students/trainees must be provided with the following: Materials Soldering lead Toots and equipment Pliers Personal protective equipment METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO2. NOMINAL DURATION : 8 hours SUMMARY OF LEARNING OUTCOMES: Upon completion of the module, the learner/students must be able to: LO1. Plan and prepare for tasks to be taken/ undertaken LO2. Problems are clearly stated and specified. Objective 1. Reading skills required to interpret work instruction Reading skills required to interpret work instruction Communication skills CONDITIONS: The students/trainees must be provided with the following: Torque gauge Combination gauge Volume Area Circumstance Thickness METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO3. Download Technology and Livelihood Education (TLE) Teaching Guides (TGs) and Learner's Materials (LMs) for Grade 10 from the links below. Explain the analytical techniques. NOMINAL DURATION : 8 hours SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees will be able to: LO1. NOMINAL DURATION : 8 hours SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Correct specifications are obtained from relevant source. Engage in quality improvement LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN ASSESSMENT CRITERIA: Requirements of tasks determined in accordance with the required output Appropriate hardware and software selected according to task assigned and required outcome Task planned to ensure that OH and S guidelines and procedures followed Client-specific guidelines and procedures followed Required data security guidelines applied in accordance with existing procedures CONTENTS: Reading and comprehension skills required to interpret work instructions and to interpret basic user manuals OH and S principles and responsibilities Main types of computers and basic features of different operating systems Main parts of a computer Storage devices and basic categories of memory Relevant types of software General security, privacy legislation and copyright CONDITIONS: Students/trainees must be provided with the following: Equipment: � 1 unit of computer � Voltage regulator / UPS Learning materials: � Learning manuals � Work Instruction � Hand-outs Supplies/ materials: � Operating system � Application program METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO2. Hand tools selected according to the task requirements. This website is a PDF document search engine. PREPARE HAND TOOLS ASSESSMENT CRITERIA: Appropriate hand tools checked for proper operation and safety Unsafe or faulty tools identified Marked all tools for repair according to standard company procedures CONTENTS: Operation of hand tools Function of hand tools Common faults of hand tools Safety requirements of hand tools Preparing tools CONDITION: Students/trainees must be provided with the following: Hand tools for adjusting, dismantling, assembling, finishing, cutting, Tool set (screwdrivers, pliers, punches, wrenches, files) METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO3. CONTENTS: Method of communication Communication skills Communication tools Questioning techniques CONDITIONS: The students/trainees must be provided with the following: Simulated workplace environment Communication tools Variety of information�s METHODOLOGIES: Discussion Role play Brainstorming ASSESSMENT METHODS: Direct observation Interview LO2. IDENTIFY THE PPE AND OHS POLICIES AND PROCEDURES REQUIRED FOR REPAIR AND MAINTENANCE JOB ASSESSMENT CRITERIA: Personal Protective Equipment (PPE) needed for repair and maintenance are identified and prepared according to the work instructions Use of PPE needed for repair and maintenance are demonstrated according to the set standards Occupational and Health Safety (OHS) needed for repair and maintenance are identified and explained according to the work instructions OHS procedures and policies needed for repair and maintenance are demonstrated according to the set standards CONTENTS: Personal protective equipment Occupational health and safety Effective communication skills Work instructions and procedures Work signs, symbols and conventions CONDITION: Students/trainees must be provided with the following: Personal protective equipment - Safety hat - Safety shoes - Ear muffs - Safety belt/harness - Mask - Safety goggles - Hand gloves Learning materials - Component manufacturers manual - Engineering specifications - Learning elements - Catalogue/reference materials - Plan/blue print - Simulator and actual setting - OH & S guidelines - Philippine environmental standards METHODOLOGIES: Lecture/discussion Demonstration Self-paced instructions Multimedia ASSESSMENT METHODS: Written test Practical test Direct observation Interview (oral) LO3. CONTENTS: Knowledge and skills in monitoring team member performance Monitoring team operation to ensure client needs and satisfaction Methods of monitoring performance Informal/formal counseling skills CONDITIONS: The students/trainees must be provided with the following: Performance expectation worksheet Relevant legal requirements METHODOLOGIES: Traditional /lecture Demonstration Modular ASSESSMENT METHOD: Written examination Direct observation UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS MODULE TITLE : Developing and Practicing Negotiation Skills MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required in planning and participating in negotiations. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS ASSESSMENT CRITERIA: Correct technical drawing selected according to job requirements Technical drawings segregated in accordance with the types and kinds of drawings. COMMISSION CONSUMER ELECTRONIC PRODUCTS ASSESSMENT CRITERIA: Appropriate personal protective clothing is used in line with standard operating procedures. TERMINATE/CONNECT WIRING/ELECTRONIC CIRCUITS ASSESSMENT CRITERIA: Safety procedures in using tools observed at all times and appropriate personal protective equipment used All works undertaken safety in accordance with the workplace and standard procedures. Appropriate measuring instrument is selected in line with job requirement. Lead workplace communication 1.1 Leading workplace communication 1.1.1 Communicate information about workplace processes. Use basic functions of a web browser to locate information LO6. Electronics—study and teaching (secondary). USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION ASSESSMENT CRITERIA: Information requirements for Internet search established Browser launched Search engine loaded Appropriate search criteria and/or URL of site entered Relevant links followed to locate required information Useful pages bookmarked or printed as required CONTENTS: Web surfing Web browsers Search engines URLS and keywords Links Book marking CONDITIONS: Equipment: � 1 unit of computer � Voltage regulator/ UPS Learning materials: � Learning manuals � Work Instruction � Hand-outs Supplies/ materials: � Operating system � Application program � Disks - Paper METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO6. LO2. . Applicable software and hardware is used as per job requirement. 2. Appropriate action in case of error is applied. LO2. If you don't see any interesting for you, use our search form on. Consumer Electronics Servicing NC II Technical Education and Skills Development Authority. Supervise team performance. Commission consumer electronic products and systems 1.1 Commissioning consumer electronic products and systems Read and interpret work instructions according to job requirements Identify tools, equipment testing devices and materials needed for loop checking Identify the PPE and OHS policies and procedures required for the loopchecking job Commission consumer electronic products Evaluate commissioning activity20 hours2. 2. This Module is an exploratory course which leads you to Consumer Electronics Servicing National Certificate Level II ( NC II)1.It covers five common competencies that EXPLAIN THE ANALYTICAL TECHNIQUES ASSESSMENT CRITERIA: Importance and application of analytical techniques are explained. Report is prepared and completed according to the company procedures. Results of mathematical computation based on job requirements is determined and verified. Long Nose is used for holding, bending, and stretching the lead of electronic component or connecting wires. The standard of performance required must be appropriate to industry and occupational needs through the industry/enterprise or specified client group consultations. LO3. 3. COMMUNICATE INFORMATION ABOUT WORKPLACE PROCESSES ASSESSMENT CRITERIA: Appropriate communication method is selected. Powered by Create your own unique website with customizable templates. NOMINAL DURATION : 4 hours SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees will be able to: LO1. Identify the PPE and OHS policies and procedures required for the loopchecking job LO4. 27 Goal 12: Demonstrate employability skills. MAINTAIN HAND TOOLS ASSESSMENT CRITERIA: Tools used according to tasks undertaken Routine maintenance of tools undertaken according to standard operational procedures, principles and techniques Tools stored safely in appropriate locations in accordance with manufacturers specifications or standard operating procedures CONTENTS: Maintenance of tools Storage of tools Standard operational procedures, principles and techniques in maintaining a tools CONDITION: Students/trainees must be provided with the following: Cleaning Lubricating Tightening METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration UNIT OF COMPETENCY : Perform Mensuration and Calculation MODULE TITLE : Performing mensuration and calculation MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes and values needed identifying, caring, and using measuring instruments. ENGAGE IN QUALITY IMPROVEMENT ASSESSMENT CRITERIA: Process improvement procedures participated in relative to workplace assignment Work carried out in accordance with process improvement procedures Performance of operation or quality of product of service to ensure customer satisfaction monitored CONTENTS: Relevant production processes, materials and products Safety and environmental aspects of production processes Critical thinking Quality improvement processes CONDITIONS: Students/trainees must be provided with the following: Organization work procedures Manufacturer�s instruction manual Customer requirements Other forms METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration UNIT OF COMPETENCY : Perform COMPUTER OPERATIONS MODULE TITLE : PERFORMING COMPUTER OPERATIONS MODULE DESCRIPTOR : This module covers the knowledge, skills, attitudes and values needed to perform computer operations which include inputting, accessing, producing, and transferring data using the appropriate hardware and software. ��ࡱ� > �� � � ���� � � � � � � � � � � � � � � ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 5@ �� �# bjbj�2�2 x� �X �X w �� �� �� � t t t t t t t � p� p� p� � h� � � t э l� �� � (� (� (� �� �� �� P� R� R� R� R� R� R� $ � R ?� p v� t �� �� @ �� �� �� v� t t (� (� � �� � � � �� � t (� t (� P� � �� P� � 8 � =� � 4z t t �� (� `� ��~���� p� A� � P� � ,� $ �� 0 э � � �� � � Side Cutter is a wire-cutting pliers, though they are not used to grab or turn anything, but are used to cut wires. 9 Binary Number System Provides a basic introduction to the Binary Number System which forms part of the IT CXC requirements. ... High grade magnifying glass with lamp. MODULES OF INSTRUCTION BASIC COMPETENCIES CONSUMER ELECTRONICS SERVICING NC III BASIC COMPETENCY : COMMUNICATIONS UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION MODULE TITLE : LEADING WORKPLACE COMMUNICATION MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to prepare different reports required in the workplace. Participate in negotiations LO1. Modules Gen. Licerio Topacio National High School T.L.E. Lesson Plan Basic Electricity.docx Basic Electricity Terms and Definitions.docx Basic Electricity and Electronics Module One – Quiz.docx Basic Electricity and Electronics Module One – Quiz Key.docx Basic Electricity Problem Worksheet.docx Basic Electricity Problem Worksheet Key.docx Interpret technical drawings LO3. Carry out measurement and calculation. COMPUTER HARDWARE SERVICING Grade 10. 28 Goal 13: Understand the evolution, technological progression, and emerging trends in electronics technology. . LO1. Terminate/connect wiring/electronic circuits LO3. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL WIRING/ELECTRONICS CIRCUITS ASSESSMENT CRITERIA: Materials checked according to specification and tasks Appropriate tools and equipment selected according to tasks requirements Task is planned to ensure OH & S guidelines and procedures followed. Identify content and performance standards and learning competencies in Grade 7 TLE: Consumer Electronics Servicing. Fundamental causes are explained. Mathematical techniques based on the given problem are selected. consumer_electronics_learning_module.pdf: File Size: 2986 kb: File Type: pdf PLAN NEGOTIATIONS ASSESSMENT CRITERIA: Information on preparing for negotiation is identified and included in the plan Information on creating non verbal environments for positive negotiating is identified and included in the plan Information on active listening is identified and included in the plan Information on different questioning techniques is identified and included in the plan Information is checked to ensure it is correct and up-to- date CONTENTS: Codes of practice and guidelines for the organization Organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Interpersonal skills to develop rapport with other parties Observation skills Negotiation skills CONDITIONS: The students/ trainees must be provided with the following: Room with facilities necessary for the negotiation process Human resources (negotiators) Learning materials - team building manual - catalogues - brochures Simulated team METHODOLOGIES: Traditional/ lecture Demonstration Case studies ASSESSMENT METHODS: Direct observation Interview LO2. INPUT DATA INTO COMPUTER ASSESSMENT CRITERIA: Data entered into the computer using appropriate program/application in accordance with company procedure Accuracy of information checked and information saved in accordance with standard operating procedures Inputted data stored in storage media according to requirements Work performed within ergonomic guidelines CONTENTS: Relevant types of software Communication skills to identify lines of communication, request advice, follow instructions and receive feedback Storage devices and basic categories of memory Basic ergonomics of keyboard and computer user CONDITIONS: Students/trainees must be provided with the following: Equipment: � 1 unit of computer � Voltage regulator/ UPS Learning materials: � Learning manuals � Work Instruction � Hand-outs Supplies/ materials: � Operating system � Application program METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO3. 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