Specifications & Technical Details. Another one is when the pump is running full steam, shut off pump, looking closely at suction side and strainer pot, looking for a quick spurt or spray of water, at the instant the pump shuts off. I have replaced the belts and always clean the bag. A clogged basket or dirty filter are the two main causes for a sluggish suction side cleaner. If the cleaner moves, you know it's the filter. This post covers the solutions to common suction side, pressure side, and robotic pool cleaner problems. I have a The Pool Cleaner (now owned by Hayward), when it is on the floor of the pool it moves extremely slowly often getting stuck in place and lacks the power to go up walls. Clean the intake hole by flipping the cleaner over and clearing out any debris. If that screen gets clogged, your pool cleaner will protest by freezing in place. "url": "https://blog.intheswim.com/" department of energy. Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. It could also be that the vacuum head is getting stuck on the bottom of the pool, because the vac head is set too close to the ground (lower the wheels if possible), or due to irregular pool surfaces (small divots or bumps in the floor). Hi Emily, I would say you should inspect the drive belts and be sure they are intact and taut, about 1/2 deflection when you push down on the large belt with your finger, is normal. Rotate the wheel tubes by hand, and should rotate freely with slight resistance. Reduce the speed of the cleaner if it jams on convex or concaved spots on the pool floor. Thats all I can think of, unless maybe the cleaner is over-powered? Additionally, use the test meter to check that the power is reaching the motor. Report. Richard Schnittger "@type": "ImageObject", If the pressure cleaner gets stuck on the stairs, adjust the thrust jet to create a new cleaning pattern. After clearing the intake hole, clean the skimmer basket, pump strainer basket, and pool filter. I have a legend platinum cleaner. }, Articles and resources for swimming pool owners and DIYers. Do you think I need a stronger pump? Find the air leak, and solve the problem. Flat head with clip on brush. Hi Ethel; it sounds like an air leak, which could be coming from splits or holes in the vac hose, or it may be coming from in front of the pump (pump lid, pipe coming into pump, pump drain plug, or suction valves skim/md). You can do this by adjusting valves at the pump, closing the main drain valve more for instance, or you can increase flow by adjusting the springs on the sides of the Compass Flow Control Valve, which is used at the bottom of the skimmer. Remove the top cover where the wire enters the cleaner using the Philips head screwdriver to see the motor's connector. Too much power to a pressure cleaner can cause it to fly around the pool and tangle itself. Other polaris hose tangling problems can occur from bad hose swivels, not swiveling well, or from a hose that is too long for the pool should reach the furthest corner of the pool, plus 3-5 ft. I have a compass pool cleaner and I really like it, it does a great job, but I need to change the cams out, but I can not find any information on what cams I should use. When I press the start button it wont start. sanitization. Pool Heater Repair: My Pool Heater wont Start! Accessories. My Pentair Kreepy Krauly Legend Pool Cleaner is floating, what would cause that. Hi Barry; at first glance I would say its not a cleaner problem, but it is related perhaps. Hi Deb, it depends on what model you have I would search online for the owners manual, and then go to the troubleshooting section in the last pages, and look for your symptom. Hi Mary, the hose floats can fail over time. Suction cleaners bring debris into the pump basket, which is supposed to trap the big debris, and the dusty stuff passes thru and gets trapped by the filter. Dilute the pool water. Please help. Secondly, check the flow as the cleaner may need more flow, If you have the Flow Gauge still, you can use to verify that that the flow gauge reads 5 or higher. That would be the air leak location. My Polaris hose suddenly wont lock into place. 20# silica. Inspect your cleaner hose, each section for holes, and be sure they all fit tightly together. Hi, the Merlin is essentially a version of an Aquabot, it has a pump motor and a drive motor. Check your owners manual for other tips if needed. Or if chlorine tablets are used in the skimmer basket would weaken the plastic over time. Optimum Pool & Spa, LLC. A clogged basket or dirty filter are the two main causes for a sluggish suction side cleaner. Whether you have a suction side, pressure side, or robotic pool cleaner, you will eventually experience some problems, like the ones discussed below. Also make sure that your hose is not too long, remove a section if there is excess hose. Perhaps they are both slacking off! As a last resort, the tail can be cut shorter. If you had a stronger pump that would help, however you cant just upsize the pump without also upsizing the filter, (unless your filter is already over-sized). Learn More Adjusting the hose weights can affect the balance If the pool depth is More than 4 feet, but less than 7 feet use 2 weights: one 4 to 12 inches and one 6 feet from the swivel head. Check also that pump basket and impeller are clear, and pool filter is clean. My automatic regulator keeps cracking any idea why ?I have gone through 3 in the past year or so. If it hasn't rained in quite some time, you probably have a leaky pump. If not, there is a problem with the motor or wire connection to motor. I have not had any problems until now. It could also be related to the placement of the hose weights and/or hose floats, a weight placed closer to the head may be needed. If one wheel turns and the other doesnt, look for anything blocking the wheel. Put it back in the pool and its still doing the same thing. It could be an propeller blockage, or hair or string wound around the top propeller, or the belts or tracks are binding up, perhaps due broken teeth on gears or belts. The owners manual defines the blinking It could be a motor issue, or possible a cord issue. I now flies around the pool (kind of comical) but does not clean the floor. Hi, it is likely a broken UWF (universal wall fitting), a threaded 1.5 fitting with two tabs inside, item 6-500-00. If your pool cleaner is beyond repair and its time for a new one, check out our selection of over 100 pool cleaners, in stock and ready to ship! They are mainly used if the pump is just way too powerful, and opening other valves (main drain or other skimmers) is still not enough, to keep kreepy from sticking to the pool floor. Hi Joe, generally this means simply trapped air under the hood pull it up near the surface, flip it upside down (under water) and shake it a bit to release the air. Is there an adjustment on the wheels to give it a bit more clearence? Ok, when it only goes backwards, that also can be a piston problem. . Step 5. Works perfectly fine on the skimmer. (2023) J-200 Owner's Manual. I have an electric, Jacuzzi brand automatic that is only moving one direction? It is on a booster pump and works on pressure. 04 Why is my pump noisy? If you hear clicking or popping, there may be something restricting the movement. To clean your filters, rinse with a hose and soak in filter cleaner. heres the owners manual: http://www.thepoolcleaner.com/PoolCleanerSUCTION.pdf. If it goes flat on surface will back up 5 and repeat (if it doesnt make it flat it will completely stop). I have a Tiger Shark, 2 years old. My robotic cleaner is 4 years old. My pool is 1838. Secondly, the cleaner could be overpowered. "url": "https://x1.adis.ws/v1/media/graphics/i/lesl/its-logo-wide" You can also adjust the hose floats or hose weights (depending on the model), to change the cleaning pattern. Michael, air is the path of least resistance, your pump will prefer to pump air rather than water if it can. You can count RPMs of the wheel, should be between 11-13. This operation will necessitate the use of your pump. Secondly, make sure that the wheels are properly adjusted and not missing teeth or any small parts. "url": "https://x1.adis.ws/v1/media/graphics/i/lesl/its-logo-wide", Tons of suction, but the vacuum just isnt moving around the pool (or at all). If you reduce suction power to the cleaner, by closing a valve slightly or by opening the flow regulator, if you have such a device connected to the skimmer, it should reduce the behavior and not climb walls so much. if depth is More than 7 feet, but less than 12 feet, use 3 weights: one 4 to 12 inches, one 6 feet and one 10 feet from the swivel head. Ideally, the hose needs to reach from the skimmer to the farthest point of your pool, and still have a few feet to spare. Do an RPM test by holding the cleaner under the water surface and counting wheel revolutions for 15 seconds, then multiply by 4. Increasing the pool cleaner speed is possible on pressure cleaners by closing the bleeder valve at the wall connection. There is no debris in the pool. Probably just need to add or replace a few hose floats for this issue. Is there a thrust drive mechanism or hose to check? If the cord is intact, test the resistance of the wire with a test meter to ensure that the cord wires are not an issue. Some wall connections with o-rings may need lube, to make them lock into place easily. If I lift up the base off the bottom a couple of times it will start to vacuum again but eventually within 15-20 minutes it will stop again. Changing cleaner direction may also help, as it could be one particular spot on the pool that is at the wrong angle, causing the damage. Dolphin nautilus plus. Even so, you may need to use tools, like straight pliers or needlenose pliers. Power Box and Control Motor Box have been tested, good. Hi, good question. Hi Marla, the Compass cleaner is made by Jacuzzi, and I dont see any retailers carrying parts for it yet. Theres no clogs in the cleaner itself its been taken apart multiple times and runs fine when it is not touching the floor of the pool. Health Benefits Buying Guide Get Hot Tub Pricing Cost of Ownership Guide Promotions & Financing Free Hot Tub Brochure Hot Tub Installation Guide SmartTub System Image Gallery. To find troubleshooting information for your specific pool cleaner, select the brand you own from the list below. The wires inside the cord can short or fail, esp. I also replaced the pump basket which was cracked. We laugh and have a good time. It is designed to direct the water stream. Ideal for use in small pools or hot tubs. Low pressure can also be linked to the pool skimmer which could have a clogged basket or a weir stuck in the open position (the weir is the flap . Two hose floats are used (2), on the Leader Hose, or the hose connected to the cleaner, placed at 20-25 from the gray cuff end that connects to the cleaner. My water bill recently doubled last month, so Im wondering if perhaps that has something to do with it. i have an aquabot, it only cleans the walls of the pool, it goes up and down, moves across the pool but tends to only clean the walls. You may notice that the cleaner moves, but doesnt climb the walls. 101. It could also be a damaged wall fitting connector, item D-29, but usually itts the UWF. "caption": "In The Swim Blog" This is a high-quality replacement for a faulty or a missing directional jet that was installed on a new unit. 5. Hi Doc, at this point, I would recommend calling or emailing the manufacturer, for their expert advice, as I am outta ideas! I was at a pool store and multiple people there could not figure it out, as it looks like it should work fine to them. Other skimmers and main drain lines closed? A lack of circulation could be the result of a dirty filter, a low level of water in the tub, or air lock in the lines. The feed hose must be long enough to reach from the wall connection to the farthest point in your pool, with a few feet leftover. Make a small mark on the tire, so its easy to spot a full revolution, and count with a stop watch. Install ladder guards to block the path around rails to prevent the cleaner from wrapping around the handrail. Inspect the power cord very carefully, moving it through your hands to see if you moving the cord starts the cleaner again. Probably not a leak in the hose, but thats easily checked by pulling the hose slowly out of the water, from end to end, with it connected, to see if you hear any hissing or sucking sounds. Details. Hi George, what you describe is not uncommon, most people have to do the same. If everything up to the power supply plug seems to be working right, the next point you need to test is the cable connecting the Dolphin cleaner to the power unit. By Pool Cleaner Model Browse support pages for your specific pool cleaner model. Slight water loss around the hose swivels is normal. Its been working fine. For gunite pools, a more drastic method would be to shave off the plaster or fill in with more plaster in that area to make it smooth. "url": "https://intheswim.com/", When cleaning swimming pools, use chlorine-compatible cleaners. There are available two flow restrictors, one blue and one red, that can be inserted in the wall fitting, where the filter strainer is located. Incidentally, this will increase the water pressure in the filter signaling that it is time to clean the filter. You can also make adjustments to the thrust jets, on the bottom rear of the cleaner, loosening the screws and pushing the jets both to 10 oclock, or both to 2 oclock, or one at 10 and one at 2, will all change course or direction of the cleaner, which can solve step climbing, or getting stuck issues. It will not climb the walls in the deep end. Also check the hose to verify that pressure is not lost somewhere along the line. This was a gift with no receipt. Remove it and blow water thru the other way, or ream out with a small instrument. Worn footpads or seals can also reduce cleaner speed and cause it to stick to the pool floor. Now when I put it in, it starts fine. Adjusting the two vents can also affect the direction of travel. Find a Dealer. See if the wheels have an adjustable axle, which is loosened and after moving the wheel, retightened, to make the track more snug. Very good 4.6. The booster pump should be on and the filter pump should also be running at the same time. Cleaners & Care Supplies Kits Case Lots View Details Spa System Flush - Hot Tub Cleaner MT1028 183 reviews $12.95 Quantity Discounts Add to Cart View Details ZorbO Oil Scum Absorber MT1052 158 reviews $6.95 Quantity Discounts Add to Cart View Details Hot Tub Cleaning & Detailing Supplies Kit KT1003 14 reviews $59.95 View Details Add to Cart Also check the inline strainer at the wall. The cleaner isn't sitting on the pool floor correctly: Check the pressure. If everything has failed, and your pool cleaner is being stubborn and refuses to cooperate, it may be time to call one of our pool specialists/advisers who can assist further with troubleshooting or repair. If I give it a little push up the wall it will start to climb the rest of the way. Choose your model and in only a few easy steps, order your brand new cover now! Other causes of poor coverage include dirty filters, or debris in the propeller, or the top handle not positioned diagonally across the top of the cleaner. Help! If the cleaner is receiving power, but not moving, faulty or old wiring is likely the cause. EXCELFU 6472-841 Pool & Spa UV Bulb Replacement for Jacuzzi and Sundance Spas Hot Tub ClearRay Water Purification System, Complete Assembly with Gasket and Connector + Instruction Guide 4.2 (63) $2899 FREE delivery Tue, Mar 7 More Buying Choices $27.83 (2 used & new offers) Jacuzzi Pillow - Oval J200 Gray Snap In 2008 J-230 2005+ J-270/280 Hi, you could first try to ream it out, with a long wire or zip-tie, pipe cleaner If that does not work, open up the unit and see if the hose has become disconnected inside. Third, you can use the Kreepy Krauly Wall Climb Adjuster pn K12065, which will push the Dive Float forward, to reduce climbing ability, but not speed.