To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 2. The CCR will make every effort to accommodate requested pick-up or drop-off times. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Click here to download the Mobility/Paratransit Application. Name, address and telephone number 404-848-5389, or mobilitycertification@itsmarta.com, Customer Guides and other written materials are available in alternative formats. Customers must make all changes prior to the date of travel. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. 404-848-5000 . Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Customer Service. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Small strollers or carts must be securely held and not block aisles or passageways. MARTA's Fixed Route services include bus and rail transit services. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Customer Service. http://www.itsmarta.com/ride-with-respect.aspx. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. MARTA Police (Emergency) 404-848-4911. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. MARTA is smarta! 4. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Administering medication is the customers responsibility. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Card or the customer must pay cash. Yes, you can register your Reduced Fare Breeze Card and load it online at The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). MARTA Police (Non-Emergency) 404-848-4900. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Riders' Advisory Council; MARTA HOPE Program; . . This category is not required once a transit system is 100% accessible. Click this link[ Customer Name (first and last) or Customer Identification Number. Customers will be asked to leave a voicemail with their name and phone number. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Customer zip code, which is the password to access the automated system. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. . To request an alternative format, please call MARTA during normal business hours at. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Atlanta, Georgia 30324-3330. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. However, a replacement fee will be charged for each lost or stolen card. Please contact The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs All fare types must be loaded on a MARTA Mobility Breeze For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Customers with inoperative wheelchairs cannot be transported. . If a card has been confiscated due to usage by any unauthorized property. The operator will not carry packages through the door. Same day cancellations are cancellations made on the date of travel. The position pays very well also. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. MARTA is diligently working to fill these positions as soon as possible and we have. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . 2424 Piedmont Road, NE No commercial or large-size carts, or dollies unless collapsed. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. MARTA has the right not to issue a replacement card. MARTA Mobility Breeze Cards are not transferable. Atlanta, GA 30324-3330, In Person: LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. MARTA Transit; Inconvenience in using the fixed route system is not a basis for eligibility. . Visit our Customer Service. A MARTA Mobility Service Agent will explain the service and/or mail an application. A CCR will return the call and complete the reservation. Please tap your Breeze card within 30 days of purchase to activate reload value. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. 2424 Piedmont Rd, NE 30 Alabama St., SW Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. traveltraining@itsmarta.com. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. MARTA Police (Non-Emergency) 404-848-4900. The assigned Mobility Bus is scheduled to arrive during this time. The lift can only be occupied by one person at a time. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Please indicate if no return trip is necessary. MARTA Police (Non-Emergency) 404-848-4900. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. We apologize MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service.