By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Outstanding Customer Service! She is in love with them. My experience was amazing! It goes against our guidelines to offer incentives for reviews. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I received mine within 2 days of ordering and I live in Canada! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. I love my experience so far and definitely will buy more. 1. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot A/S. Also the condition of the leather was really bad. Find out how we combat fake reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My experience was amazing! SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Suggested companies are based on peoples browsing tendencies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! In addition, the fact of sending us a little booklet I find it super cool. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. My order arrived in no time and im super happy! This is unacceptable. Suggested companies are based on peoples browsing tendencies. Customer Service; Wish List; Call Us +1 877 678 9627. [email protected]. I am still waiting for the product and I have not received any email when they will send to me . your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. Ps, thanks for cute stickers which I get with my shipment. We also ensure all reviews are published without moderation. What we offer: + Competitive hourly rate of $16/hour. Find out how we combat fake reviews. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Take a brief survey about today's visit . Here are 8 tips for writing great reviews. Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. I loved the bag, it's great, and super fast delivery, thank you. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. You are very welcome to get in touch for size and styling advice or with any further questions on your order. From the package to the product. Anyone can write a Trustpilot review. Privacy Policy was ok but the delivery with UPS was HORRIBLE. 2023 Trustpilot, Inc. All rights reserved. The material is great, the fit is great, so pretty. Jacquemus. I cannot track my order and furthermore they delay it more than it should alwayss. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. For more information, please refer to our customer care page. We use dedicated people and clever technology to safeguard our platform. Do you need help? Thank you for the fast delivery. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Thank you very much.I especially loved the packaging- as always :). I love Jacquemus company with its amazing product. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. The order arrived on time and every item came very well packed. My experience was amazing! The return process was perfect and easy! 1,501 people have already reviewed JACQUEMUS. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Contact them on WhatsApp, they always answer. Even though the shipping was super fast, the cap i received unfortunately is not properly black. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Buy collage-effect dresses and separates online now at NET-A-PORTER. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. This is unacceptable. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. My order arrived in no time and im super happy! They where very helpful great experience with them. Here are 8 tips for writing great reviews. Fabulous Quality and Design! Love the quality & style of the hat & quick delivery! When it was delivered I wasnt home. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . The refund was almost instant, but I originally placed via paypal. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. The bag is okay but a bit dusty and dirty. Ive ordered a top from the site last year and had 0 issues. $100 coupon code. The quality of Le Grand Bambino bag is amazing. It wont even fit a card in there. My experience was amazing! Outstanding Customer Service! They implanted new logistics and all so the problem must come from that. When it was delivered I wasnt home. Verification can help ensure real people write reviews about real companies. The ordering was easy and the quickness of the shipping was amazing. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email [email protected] Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. Thank you for the fast delivery. Product shipped out in a timely manner and arrived well packaged. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. The website is very userfriendly, I found everything great. We use dedicated people and clever technology to safeguard our platform. Coinbase customer service number. I love your collections every year. Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. 2023 Trustpilot, Inc. All rights reserved. Much better of you used dhl not ups. Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . It was left on my porch in the pouring rain for two days. I love your collections every year. The delivery was made very quickly and arrived in very good condition. was ok but the delivery with UPS was HORRIBLE. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. I love that it was delivered to me super fast! Position: Remote Customer Support. My order arrived in no time and im super happy! For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. . We use dedicated people and clever technology to safeguard our platform. It makes sense why someone returned it after removed tag of the item. With my coupon I ordered jeans and they were send in two days, received three days later. New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. . Easy to arrange refunds etc. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. I love my bag! We will get back to you within 24 hours. Customer Care; Track an Order; Create a Return; FAQs . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The delivery was made very quickly and arrived in very good condition. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. The pants were the perfect color, fit well and well made! Continuez, vous etes parfait.Tres belle journee. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. I am still waiting for the product and I have not received any email when they will send to me . We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. Free shipping on full-price orders over $100 USD and other orders over $300 USD. $25 - $35 per hour | Online/Remote Position | Flexible. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . Fabulous Quality and Design! We also ensure all reviews are published without moderation. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I love JACQUEMUS! Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2023 Trustpilot A/S. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! I love your collections every year. When I tried to find the support form it appeared, that your site doesn't work properly. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. Received the order but the box looks like its thrown somewhere. By the time I got home it wasnt there. So thank you Jacquemus!!! I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. Date of experience: January 19, 2023 RM To find out more, please visit our Privacy Policy. Here are 8 tips for writing great reviews. The return process was perfect and easy! Jacquemus I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Its disappointing what a mess this company has become, not a good look. Read about their experiences and share your own! I love your collections every year. Fast delivery, very nicely packed.Amazing product. Quality is great! NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. 6 more replies. I ordered the wrong size and had to return the item. Quality is great! All rights reserved. Anyone can write a Trustpilot review. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. This is unacceptable. I ordered the Grand Bambino bag. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Beautiful experience! English. Two days later I received my tracking and got my packages. Verification can help ensure real people write reviews about real companies. It was it left to sit in the pouring rain. It was left on my porch in the pouring rain for two days. Those fees can only be paid in cash. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I already wrote email to customer care center but hadnt receive reply yet. These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. Very helpful customer service. Quality is great! A real shame because you spend a lot of money on this premium brand. I love that it was delivered to me super fast! Select a Default Payment Method. I am very happy with my purchase! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. I love that it was delivered to me super fast! Kendall's Edit; . Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. It was it left to sit in the pouring rain. Love the quality & style of the hat & quick delivery! Anyone can write a Trustpilot review. Jacquemus for Women SS23 Collection | SSENSE SALE ONLY Gil Rodriguez Gimaguas Girlfriend Collective Giuseppe Zanotti Givenchy Golden Goose Goldsign Goldwin GR10K Gramicci Grape Grlfrnd Gucci Guess Jeans U.S.A. Guidi Haider Ackermann Haight HALFBOY Han Kjobenhavn Hannah Jewett Harlot Hands Harris Wharf London Hatton Labs HAY Helenamanzano Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon - 10 Hour availability per week. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. + Additional pay incentives as well as monthly . I cannot track my order and furthermore they delay it more than it should alwayss. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . The quality of Le Grand Bambino bag is amazing. Lists Featuring This Company Shoes Companies You must have JavaScript enabled in your browser to utilize the functionality of this website. Companies can ask for reviews via automatic invitations. Overnight shipping is available for $20. 1,977 people have already reviewed JACQUEMUS. I loved the bag, it's great, and super fast delivery, thank you. Got this a gift for my wife, she fell in love with it! Incredible quality, lots of compliments. FWRD Customer Service. Outstanding Customer Service! Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Revoke a Website or App's Access to your Login with Amazon Information. The website is very userfriendly, I found everything great. In addition, the fact of sending us a little booklet I find it super cool. All rights reserved. Anyone can write a Trustpilot review. The order arrived on time and every item came very well packed. You dont have to buy many Designer things to know that luxury products are sent in box. The website is very userfriendly, I found everything great. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. In addition, the fact of sending us a little booklet I find it super cool. Date of experience: January 24, 2023. Two weeks went by and I never even received a tracking email. I am always extremely pleased with all the items I have ordered. I would have expected more for that money. Two weeks went by and I never even received a tracking email. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. . This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . Hope i could get an answer as soon as possible. I am very happy with my purchase! From the package to the product. designers to increase customer base. Thank you very much.I especially loved the packaging- as always :). In addition, the fact of sending us a little booklet I find it super cool. All previous emails sent to you from my private email prior to involving PayPal were ignored. So thank you Jacquemus!!! I cannot track my order and furthermore they delay it more than it should alwayss. The PRODUCT IS AMAZING! It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. and the service is great and shipping is fast! I truly think this is human error and it will get better. Full-time - Part-time - Temporary -Contract. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. I am still waiting for the product and I have not received any email when they will send to me . Please enter the details of your request. At the age of 19, in 2009, he started his own brand after his mother's death and named it . . The delivery was made very quickly and arrived in very good condition. 2023 Trustpilot, Inc. All rights reserved. When it was delivered I wasnt home. The bag is okay but a bit dusty and dirty. I love that it was delivered to me super fast! Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. I am in Australia and this is physically impossible. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The pants were the perfect color, fit well and well made! I love JACQUEMUS! . The bag is okay but a bit dusty and dirty. Awful brand terrible business. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. I'm just a little bit disappointed with the site of the company. Coinbase customer support number is online now. Overall it was great! It was left on my porch in the pouring rain for two days. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. ;). Privacy Policy. Shop the best in modern womenswear with the most recent collection from Jacquemus. It has a red undertone, it looks like its been discolored by the sun. The quality of Le Grand Bambino bag is amazing. and the service is great and shipping is fast! Because of this I wouldnt order again.. I do not recommend ordering anything from their site, idk what happened but it is a mess. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. I ordered the wrong size and had to return the item. I love JACQUEMUS! I recommend shopping at Jacquemus. Pretty things in your Shop Jacquemus is great!!! Press question mark to learn the rest of the keyboard shortcuts. Companies can ask for reviews via automatic invitations. Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. I ended up ordering from FarFetch and the bag will arrive Tuesday. To find out more and learn how to opt out, please visit our The bag is okay but a bit dusty and dirty. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. Love the quality & style of the hat & quick delivery! It was it left to sit in the pouring rain. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Help us Improve. Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. Delve into our exclusive selection of designer must-haves. Fabulous Quality and Design! I ended up ordering through the site via paypal. From the package to the product. I am still waiting for the product and I have not received any email when they will send to me . I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. I love my bag! Does polene has a us number (really asking :) I know they are more low cost that him but still)? I love your website design, I love your brand. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. . It goes against our guidelines to offer incentives for reviews. Because of this I wouldnt order again.. The packaging, payment, etc. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. 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