I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. Ross can you please help me out? Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. I will be notifying all Social Media of the stores attitude etc. In regards to Ross asking for your Drivers license number: its not illegal. Needless to say, I was very angry. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. You can ask for an exchange only if the software turns out to be defective. I bought 3 dresses 2 weeks ago. He tried them on in store and liked them but when he wore them outside they were not as comfortable. If you want to sanitize the debit card but a refund the tags only. Electronics, including mobile phones (excluding Apple) and entertainment items, have a return or exchange window of 30 days. V Returned it in bag with all tags and the receipt same day . I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! The first purchase, I used a store Their explanation was that it was their policy, just like that! Can my grandmother get her money back? Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. She was extremely rude and I left store in extreme disappointment. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. After washing, the paints unraveled all along the seams, truly defective. I called Ross customer service to get an answer to this question. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. I have made plenty of returns with no issues. All the basic conditions of Ross return policy also apply to holiday returns. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. She then tried to enter the number and gave me grief as to what was on the receipt. Or something like that. How long does it take? To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. She said its over 30 days. I have never had that happen before. To make a return, simply take the item back to any local store to get your money back instantly or swap it for something else. After washing, the paints unraveled all along the seams, truly defective. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. You want cheap stuff but and you call them crooks but in reality its not. You can return items without a receipt but youll get store credit for the current selling price of the item. So if you don't totally love your Ross purchase, keep those tags attached to play it safe, especially if you're hoping for a full refund in the end. Plan on reporting Roses to consumers board. I Had My Receipt And Used Cash. Once I mislaid the store credit, moved to another state and found it 5 years later. How are you going to deny me an exchange when all of the tags are attached to a gift item? She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. I purchased You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. Ross Stores uses a refund verification system. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. Because I only buy name brand items, I've never had a problem with the quality of the clothing. He added that he would accept the ID of her son who was with her. At that time i told her i was going to return everything that i had just purchased. As far as shopping in Ross, I have never had an issue with a return. The person probably wants it back on their debit card (rather than a voucher). What Happens After 30 Days? Good communication with your bank and with the business where you made your purchase is key. Visit the nearest store. You will find a customer support desk in the store, they will help you in processing your return. Hope this helped. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. I would like to know if I could exchange some gifts I got from Ross. My Godwhat happened to customer service? What a RIP off. Now he's out $21.00. Items returned without a Ross tag are very hard (if not impossible) for employees to process. I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! They seem to find a bad reason. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. The terrible employee ever!!!!! Can I exchange to items for one item if not used or worn? If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Take along the item and its invoice. When this was a duplicate gift it had to be returned. Plus, it's an item that would be put back on the shelf and resold. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. Before you get the refund of the product, your refund will pass through a system verification (i.e. The refund will be initiated only if approved by their. Where is Buttermilk in Walmart? This is not a responsible and honest store. Will Ross refund my money for this without the tag and it on the receipt? Not with jewelry item but clothing items. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). If they don't have their debit card with them, they can have a voucher (store credit) or they can return some other time when they do have their card. Be sure to check items especially clothing closely before purchasing. THINK ABOUT IT PPL. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. Ask me why I do not know, that is a corporate question. They apologized and said that they couldn't do anything about it. It can be alarming to see a transaction on your bank account for an item or service you did not purchase - that's why it's important to review your finances often. Next day I returned one clothes of about $40. Enough said. Boo hoo~! I understand not receiving money back, but I can't believe I can't get in store credit. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. There is no expiration on our Gift Cards or Store Credit. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. You want cheap stuff but and you call them crooks but in reality its not. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. Instead, you'll receive a credit on your account that is equal to the . And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. our other articles on return policy. Instead, I shop enough and keep 95% or more of the things I buy. Can I return it? I bought a pair of sandals and did not try them on u til I got home. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. Items paid for with PayPal prior to September 13, 2022, will be refunded to a Target GiftCard. I was little surprised. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the companys return policy. Refunds will not be given on software that has been opened. Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy? What can I do? Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. Check out their return policy. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! I have been waiting 10 minutes and she just walked in. I need to return some of these items and this is one of them. Still, where is my $2.24 or $2.25 tax return?!?! My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. So they really don't lose too much revenue when items are torn, broken or destroyed. I want to return it, but I do not have the receipt. . I visit A Ross store every week. This not common practice in all orher department stores. Continue with Recommended Cookies. She made up in customer service what this manager did not have. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. I have no problem with Ross other than their policy to rush you out the door. When I ask why. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. Walmart Marketplace Return Policy. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. I had all tags on the pants I was told without a receipt I get .49 back. they were priced the the ABSOLUTE full price i originally paid. She expressed a desire to simply get a credit to buy another dress that would fit. I have been to Marshals, TJMaxx and all other stores and none have such policy. As a Ross employee I'll clarify some of these incidents for you. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. Hi i have item that i purchase year 2015 and all item has a pricr tag but can i still return the items. I have been trying to have her but she trying to sell her home. Your refund will be processed via your original payment method. Also, theyll exchange the item only if the product is available in stock at that time in the store. The return window for items sold on Target.com begins once the order has been invoiced. I have always had a pleasant experience at Ross so I keep going back. Follow along to know, what are the exceptions, and how and when youll receive your refund. Returns at Ross are super easy if you stick to their company policies. Ross employee. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. We have no say over this process. does Ross not give change back on vouchers? We will explain how you can request a return in both cases. Fine Jewelry, Swimwear and Lingerie Return Policy. To make way for new merchandise, we regularly mark down slow-selling merchandise. This is not as an insult to anyone, it's just company policy. I tried to return items bought for my daughters room makeover. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. No Ross associate should dismiss you the way you've claimed to be dismissed. Return requests can be submitted at any Ross store Ross accepts software returns only if you don't open the packaging or the software is faulty You can't get a gift card refund unless you live in California and the gift card balance is under $10. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. Can exchange or store credit be provided without a reciept? In general, it takes about 10 business days for you to receive a refund on your debit card. I have spent thousands of dollars at various Ross stores. I purchased a purse on 5/15/16 and took it home. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. Could not return summer items given as gift. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all.
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