How sellers get paid Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. 1 Complain to the ticketing website. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 4.1 Double Posting and Removal of Tickets. Crucially in your case, this means. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. 1.1 Introduction. You may also file for a claim if your tickets are invalid or not accepted at the venue. 1.2 Ticketing Exchange. Viagogo Won't pay me for my sold tickets. The 'Payment' tab is automatically open. This does not affect our editorial independence. How can I change my bank details for my resale order? We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Look for an option to transfer the tickets through the original ticket provider's account. This charge is in addition to the amount originally paid for the tickets. Don McLean Concert Tickets. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Here is what happened. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Note that this is separate from any Tax viagogo is required to charge on its fees. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Learn more. In future, if you have issues confirming or fulfilling . Both you and the company were insisting that you weren't in the wrong. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. It can happen on any website where payments are taken. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Apparently not. If youre not offered a refund, you dont have to accept this situation. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. 9 Dec 2022 - Seller Support Associate . Please note that service fee amounts may vary by event and are subject to VAT. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. @vrbavojtech. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Additional information can be found in our FAQs and on the ticket details pages. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Selling Mobile transfer tickets you bought on viagogo? We endeavour to rearrange delivery with the customer or arrange a collection point. Why can't I see my order or sale in my account? Snoop Dogg Tour 2023. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. The tickets were bought and sold online, using the Viagogo fan resale platform. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. . When We receive an offer by bank transfer, We will check to see if the bank account is valid. 2.10 Collecting Payment. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . What do the ticket split type options mean? 1999-2023 PayPal, Inc. All rights reserved. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Can I deliver the tickets using a different delivery method? 2.11 Ticket Fulfillment. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. 2.3 Username and Password. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . are safe places to buy tickets. They then charge a booking fee on top of the tickets. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. I want to return my goods, what are my rights? How do you find a good accountant? Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. If tickets are not consecutive, then the Seller must create a separate listing. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Copyright viagogo Entertainment Inc 2023. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Viagogo is a secondary ticketing site. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 2.13 Ticket Information. Pay by PayPal, a free service to pay online without sharing your financial information. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. In this case they counted them as arrived the moment UPS scanned the tracking label. Pay in 10,000 for bonus. By browsing this website, you consent to the use of cookies. The Scottish indie band Arab Strap said: Weve always been appalled by touting. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). Note that Your payment may be withheld if you violate this clause. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 7.1 Ownership of Intellectual Property. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The Sellers and the Buyers are hereafter jointly referred to as the Members. Ticket listings are a representation of actual seat location. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. Event dates, times, venues and subject matter, which are listed on the ticket, may change. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Pay by PayPal, a free service to pay online without sharing your financial information. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. How do I delete my listing? If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Location. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! You warrant that you are over 18 years old and have the legal capacity to make the transaction. Ireland 39 reviews. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. You should get the exact tickets that you ordered. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 2.5 Tax on Seller Proceeds. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Thankfully, I have now managed to get to the bottom of it. M.B, via email. Is commercial property a great value investing opportunity? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. The concert was due to happen in 2020, but was rescheduled several times due to Covid. 6.3 Allocation of Risk. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Viagogo says it paid me in November, but it has not turned up in my account. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 2. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Piggyback tickets may not be sold in the same listing. We will not allow You to buy or sell tickets before You have registered with Us. 2.9 Seller's Confirmation Obligation. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. To register, You must provide your real name, address, phone number, and email address. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. TicketNetwork. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? As you could not provide the tickets for your sale 9799872, we have had to cancel this. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Get the transfer info. Subculture Tour 2023. I entered the incorrect email when registering, how do I change it? Sellers: once your tickets have sold, viagogo charges a service fee. If an event is rescheduled to another date, your tickets should be valid. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. This rating has decreased by -15% over the last 12 months. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. To open a dispute: 1.Log in to your PayPal account. How do I delete my listing? You may only use the Services if You can legally enter into and form binding contracts. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 1.4 Modification. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Ratings by category. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 5.3 Disclosure of Information. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. the price it is sold for on the primary market). This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. Viagogo should be the subject of a full criminal investigation.. 'This is the benefit of working with a regulated and trusted platform like Viagogo. How do I change the email address on my account? 4.2 Stolen Property. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. 3.1 Accurate Descriptions. Visit the Payment Methods section to update the details. PREAMBLE Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. What are the viagogo Terms and Conditions? In November, the firm was required to improve the information it gives to. How to spot a fake, fraudulent or scam website. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. How do I change the email address on my account? 2.12 Seller Payment. Copyright (c) 2006-2023, viagogo AG. You'll need to call your local bank to see if they cash out I bonds and their requirements for . a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. Be the first to hear about special offers. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. 7.5 Miscellaneous. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Including any such items constitutes a material breach of these terms and conditions. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control.
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